Customer Retention Specialist (Work from Home)
Nerdy
About this role
Nerdy is hiring remote customer retention specialists based in the Philippines to engage with families, turn cancellation requests into retention opportunities, and contribute to an innovative educational technology platform. The role involves consultative selling, empathetic communication, and utilizing AI tools to meet performance metrics. It offers performance-based bonuses, career growth opportunities, and a supportive, remote working environment.
Skills
About Nerdy
nerdy.comIndustry
Education
Nerdy (NYSE: NRDY) is an education-technology company and live online learning platform that delivers AI-powered tutoring and expert instruction across more than 3,000 subjects. It offers one-on-one and group tutoring, intelligent expert matching, personalized study recommendations and other AI learning tools for students, parents, and educators worldwide. Founded in 2007 and operating the Varsity Tutors brand, Nerdy focuses on academic tutoring, test prep, language learning, STEM/computer science and professional skills, combining human instructors with technology to scale personalized learning.
Recent company news
The Business JournalsSt. Louis public company again gets NYSE warning for low share price
3 days ago
Business WireNerdy Announces Receipt of Notice From NYSE
5 days ago
MarketBeatNerdy (NRDY) Expected to Announce Earnings on Thursday
3 weeks ago
NatureNerdy and easy to pronounce: why we chose Apheros as the name for our technology start-up firm
Sep 23, 2025
Yahoo FinanceWe Think Nerdy (NYSE:NRDY) Can Afford To Drive Business Growth
Oct 3, 2025
About Nerdy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Nerdy.
Salary
$34k
per year
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