Retention Specialist
Home - Anticimex Carolinas(3 months ago)
About this role
A Retention Specialist maintains an existing customer base by managing cancellation requests and supporting escalated customer accounts. The role focuses on understanding customer concerns, reviewing service and pricing, and working cross-functionally to ensure customer satisfaction and reduce churn.
Required Skills
- Customer Retention
- Cancellation Handling
- Objection Handling
- Customer Support
- Account Management
- Escalation Management
- Complaint Resolution
- Service Analysis
- Pricing Review
- Scheduling
+7 more
About Home - Anticimex Carolinas
axcarolinas.comAnticimex Carolinas brands offer state of the art pest control to homes and businesses in North Carolina and South Carolina.
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