Customer Retention Specialist

Service Experts LLC(26 days ago)

OnsiteFull TimeMedior$64,654 - $89,336 (estimated)Customer Service

About this role

The Customer Retention Specialist at Service Experts Heating & Air Conditioning is based at the Richardson, TX headquarters and serves as a point of contact for escalated customer inquiries and priority account matters. The role supports customers and contact center agents across Service Experts products and programs and focuses on maintaining customer accounts and facilitating contract transfers. The position contributes to overall customer satisfaction and retention through professional communication and coordination with internal teams.

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Required Skills

Customer Service
Complaint Resolution
De-escalation
Retention Strategies
CRM
Microsoft Office
Data Integrity
Communication
Multitasking
Organization

+2 more

Qualifications

High School Diploma

About Service Experts LLC

serviceexpertsjobs.com

Service Experts is a nationwide home-services company specializing in HVAC (heating, ventilation, and air conditioning), indoor air quality, and plumbing for residential and light-commercial customers. It operates a network of local service centers and franchises that provide installation, repair, and maintenance services. This jobs site showcases career opportunities — from technicians and installers to support roles — and highlights training, benefits, and pathways for advancement. The company emphasizes customer-focused service and technician development across many U.S. markets.

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