Specialist, Retention
Cogeco Connexion(2 months ago)
About this role
The Retention Specialist position is a home-based role that focuses on building customer loyalty and creating long-lasting relationships. This role involves handling customer inquiries related to service downgrades or disconnections, maximizing retention and sales opportunities, and ensuring high-quality customer service in a professional manner.
Required Skills
- Customer Service
- Negotiation
- Sales
- Retention
- Problem Solving
- Communication
Qualifications
- High School Diploma
- Post-secondary education preferred
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