Customer Retention Specialist

CPI Security is seeking a Customer Retention Specialist to join their team in Charlotte, NC, focusing on providing exceptional customer service and dispute resolution to retain clients considering service cancellation. The role involves building long-term customer relationships, troubleshooting technical issues, and consistently improving retention rates through empathetic and professional interactions. This position requires a positive attitude, strong sales and customer service skills, and the ability to meet performance targets in a flexible schedule environment.