Customer Retention Specialist (Work from Home)
Nerdy(4 days ago)
About this role
A Sales and Customer Retention Specialist at Nerdy engages with families considering cancellation of educational services, aiming to retain revenue through consultative and empathetic conversations. The role is remote, performance-based, and involves leveraging AI tools and systems to support families and meet retention goals.
Required Skills
- CRM
- Customer Service
- Sales
- Objection Handling
- Communication
- Retention
- Consultative Selling
- AI Tools
- Empathy
- Time Management
About Nerdy
nerdy.comNerdy (NYSE: NRDY) is an education-technology company and live online learning platform that delivers AI-powered tutoring and expert instruction across more than 3,000 subjects. It offers one-on-one and group tutoring, intelligent expert matching, personalized study recommendations and other AI learning tools for students, parents, and educators worldwide. Founded in 2007 and operating the Varsity Tutors brand, Nerdy focuses on academic tutoring, test prep, language learning, STEM/computer science and professional skills, combining human instructors with technology to scale personalized learning.
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