Customer Scheduler - Despatcher

The Customer Scheduler - Despatcher role at Henry Schein involves managing up to 12 field-based engineers by optimizing their schedules, monitoring real-time progress, and handling dynamic changes to ensure efficient routing and outstanding customer experience. The position requires coordinating multiple daily jobs, prioritizing workloads based on urgency and skills, and maintaining constant communication with engineers and customers. This role is critical to the Technical Service structure, focusing on maximizing engineer utilization while reducing travel times and preventing missed target arrival times.