Customer Service Advisor – Bilingual Spanish and English (Sunday to Thursday 1:30 pm - 10:30 pm CST)

Datasite UK Ltd.(1 month ago)

HybridFull TimeJunior$79,957 - $105,548 (estimated)Customer Support

About this role

This role provides consultative, high-touch product support to Datasite’s global clients to improve their overall experience on the Datasite platform. The position is full-time in San José, Costa Rica, supporting customers through multiple channels while helping them successfully configure and manage their projects. It operates on a Sunday–Thursday schedule with late afternoon/evening hours.

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Required Skills

Customer Support
Product Support
Troubleshooting
Client Service
Project Configuration
Feature Demonstrations
Customer Training
Phone Support
Email Support
Chat Support

+8 more

Qualifications

High School Diploma

About Datasite UK Ltd.

datasite.com

Datasite provides secure software solutions for managing financial transactions encompassing mergers and acquisitions (M&A), restructuring, and capital raising. Its flagship product, a virtual data room (VDR), enables dealmakers to share and collaborate on sensitive documents with rigorous security, significantly speeding up deal timelines. The platform is recognized for its advanced features, including AI/ML-enabled tools for automating processes like document redaction. Trusted by investment banks, private equity firms, and law practices globally, Datasite is pivotal in supporting clients throughout the entire deal lifecycle while ensuring compliance with regulations such as GDPR and CCPA.

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