Customer Service Advisor - Energy (Brighton)

Octopus Energy Group(7 months ago)

HybridFull TimeJunior$24,900 - $24,900Customer Service

About this role

This is a full-time customer service role in a central Brighton contact centre for an energy company focused on improving the customer experience and supporting a greener future. The position involves handling customer enquiries end-to-end, including billing, meter, and tariff questions, while providing clear, jargon-free explanations. The role sits in a fast-paced, change-oriented environment with strong emphasis on culture, teamwork, and personal development. Hybrid working is available after training and good performance.

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Required Skills

Customer Service
Problem Solving
Complaint Handling
Active Listening
Verbal Communication
Written Communication
Time Management
Team Collaboration
Empathy Skills
Conflict Resolution

+8 more

About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.

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