Customer Service Advisor - Energy (Manchester)
Octopus Energy Group(10 months ago)
About this role
This customer-facing role in Central Manchester focuses on supporting energy customers with clear, jargon-free help around bills, meters, tariffs, and related issues. The position involves handling queries end-to-end, including complaints, while maintaining a warm, human approach to every interaction. You’ll work in a fast-paced, change-driven environment with a supportive, mission-led team committed to improving the energy industry and helping customers make greener choices. The company offers a structured recruitment process and hybrid working once training and performance criteria are met.
Required Skills
- Customer Service
- Problem Solving
- Call Handling
- Complaint Resolution
- Active Listening
- Empathy
- Team Collaboration
- Adaptability
- Fast Learning
- Time Management
+4 more
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.
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