Complaints Administrator
Translation Empire(11 months ago)
About this role
An Associate Complaints Handler in a customer service team focused on managing the end-to-end complaints lifecycle and ensuring customers are acknowledged and kept informed. The office-based role (DHA Sector F, Rawalpindi) operates a 10am–7pm shift and works closely with internal teams and external stakeholders to maintain compliance and service quality.
Required Skills
- Complaint Handling
- Customer Service
- Investigation
- Documentation
- Communication
- Organisation
- Problem Solving
- Prioritisation
- Analytical Thinking
- Stakeholder Liaison
About Translation Empire
translation-empire.pkTranslation Empire is a certified translation services provider that emphasizes quality and customer satisfaction. With a team of qualified translators and experienced project managers, the company guarantees accuracy and timely delivery for all translation projects, ensuring that they meet ISO 9001 and 45001 standards. Utilizing advanced CAT tools, Translation Empire offers a wide range of translation services while also providing certificates of accuracy for their work.