Customer Service Advisor (English Speaker) - Temporary Late Shift

Farfetch(1 month ago)

Porto, PortugalOnsiteFull TimeJunior$36,519 - $49,527 (estimated)Operations

About this role

The Customer Service Advisor at Farfetch in Porto acts as the primary point of contact for customers of Farfetch’s strategic partners in the luxury fashion marketplace. The role focuses on delivering high-quality, fast, and efficient support across multiple channels while maintaining Farfetch’s premium customer experience. It sits within the Operations team, supporting the entire order journey and helping customers discover partner product selections. The position provides hands-on experience in a dynamic, fast-paced fashion and e-commerce environment.

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Required Skills

Customer Support
Email Support
Phone Support
Chat Support
Product Advisory
Case Resolution
Customer Retention
Emotional Intelligence
Stakeholder Collaboration
Localization Initiatives

+9 more

About Farfetch

farfetch.com

FARFETCH is a global online marketplace for modern luxury fashion that connects consumers with boutiques, brands, and speciality retailers around the world, offering 100,000+ designer styles. Beyond retail, it combines e-commerce with technology, logistics and platform services—supporting global delivery, returns, payments and white‑glove experiences for partners. FARFETCH also operates complementary businesses across resale and brand partnerships, known for curated editorial commerce and a tech‑enabled approach to scaling luxury retail worldwide.