Customer Service Advisor - Prepay Energy (Remote, UK)
Octopus Energy Group(25 days ago)
About this role
This is a remote, UK-based customer support role in the energy sector focused on delivering end-to-end service to residential customers. The position centres on handling a wide range of energy-related queries, from billing and meters to tariffs and greener energy choices. You will work within a fast-moving, collaborative team that values genuine conversations and proactive problem-solving. The company emphasises impact, care for vulnerable customers, and contributing to a more sustainable energy system.
Required Skills
- Customer Service
- Problem Solving
- Complaint Handling
- Active Listening
- Verbal Communication
- Empathy Skills
- Team Collaboration
- Adaptability
- Time Management
- Conflict Resolution
+5 more
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.
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