UK/I Customer Support Specialist

HubSpot(10 months ago)

HybridFull TimeJunior$66,760 - $88,743 (estimated)Customer Support

About this role

A Customer Support Specialist at HubSpot partners directly with customers across phone, chat, and web channels to resolve product-related queries and help customers optimise their use of HubSpot tools. The role emphasises delivering empathetic, proactive support, applying technical troubleshooting and problem-solving to minimise escalations and improve the product experience. It fosters continuous learning, collaboration, and a customer-first mindset. The position offers flexibility to work from the Dublin office, fully remotely, or a mix of both.

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Required Skills

Technical Troubleshooting
Phone Support
Live Chat
Web Tickets
Product Documentation
Troubleshooting Frameworks
Issue Diagnosis
Customer Empathy
Business Acumen
Collaboration

+2 more

About HubSpot

hubspot.com

HubSpot is a customer platform that provides marketing, sales, customer service, CMS, and CRM software to help businesses attract, engage, and retain customers. Its products include tools for lead generation, email and content marketing, marketing automation, sales pipeline management, customer support, and analytics, with a free CRM at the core. The platform is designed as an all‑in‑one, modular suite (Marketing, Sales, Service, CMS) with integrations and an app marketplace so teams can scale from startups to enterprises. HubSpot is known for its user-friendly interface and focus on inbound methodology and growth.