Customer Service Advisor

This role involves serving as the voice of NEXT by handling customer inquiries through calls, emails, and live webchats to resolve issues such as billing, returns, and faulty goods. The position requires taking ownership of each query from start to finish, utilizing internal systems to provide accurate updates, and maintaining a positive, resilient approach during challenging conversations. Success in this role depends on strong communication skills, technological comfort, and the ability to collaborate effectively within a team.