Customer Service Advisor

Ipswich Borough Council is seeking a Customer Service Advisor to serve as the first point of contact in their busy contact centre, resolving a wide range of customer enquiries via telephone, email, and face-to-face interactions. The role involves delivering high standards of customer service, promoting self-service options, and working within a target-driven environment to ensure customer satisfaction. This is a hybrid position requiring a minimum of two days per week in the office after training completion.