Customer Service Agent
Probe Group(1 month ago)
About this role
A Customer Service Agent at Probe CX will join an on-site team supporting a large Western Australian electricity generator and retailer. The position is full-time, based in Joondalup, WA, and begins on 19 January 2026 with a weekday rotating roster. Probe CX is a global, people-focused customer experience business that blends human expertise with digital capabilities.
Required Skills
- Customer Service
- Call Handling
- Empathy
- Active Listening
- Multitasking
- Systems Navigation
- Billing
- Payment Plans
- Direct Debit
- Compliance
+3 more
Qualifications
- National Police Clearance
- Right to Work in Australia
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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