Customer Service Associate
Medium
About this role
Freezing Point is seeking a customer service representative to handle technical troubleshooting, coordinate with internal teams and third-party technicians, and support customer inquiries via phone, email, and chat. The role is based in Salt Lake City, UT, and involves resolving complex customer issues and maintaining detailed records.
Skills
Qualifications
About Medium
pinpointhq.comPinpoint is a talent acquisition platform offering applicant tracking software that helps in-house recruiting teams run multiple hiring processes side-by-side with flexibility, consistency, and ease of use. The ATS focuses on configurable workflows and an easy-to-use interface so teams can start with core recruitment tools and add functionality as hiring needs grow. Pinpoint aims to simplify complex, high-volume hiring by improving candidate management, collaboration, and reporting for recruiters.
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About Medium
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Medium.
Salary
$45k – $52k
per year