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Customer Service Chat Advisor (Roadside Assistance) at ‎ConnectWise - ApplyBlast

Customer Service Chat Advisor (Roadside Assistance)

‎ConnectWise

8 days ago

3.2 on Glassdoor

Bogotá, Bogotá, Colombia

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Service Chat Advisor at Connect handles roadside assistance requests primarily through chat, ensuring empathetic and efficient service while managing complementary communications via phone and email. The role involves verifying user data and service coverage, coordinating with external providers such as tow trucks and mobile technicians, and maintaining accurate records in the CRM system. This position requires strong communication skills, the ability to work under pressure, and a commitment to meeting productivity and quality KPIs.

Responsibilities

Manage roadside assistance requests via chat and follow-up channels
Coordinate with external providers to ensure timely service resolution
Maintain accurate records in CRM and ticketing systems for case tracking

Skills

About ‎ConnectWise

connectwise.com

Headquarters

Tampa, Florida, United States

Company Size

1001-5000 employees

Founded

1982

View Profile

ConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.