Customer Service Coordinator

The Customer Service Coordinator position is a dynamic Contact Center role focused on servicing inbound telecom and email requests from agents and members of the Knights of Columbus. The role involves handling complex inquiries related to insurance and annuity products, as well as membership and fraternal transactions, while maintaining a professional and positive image. The successful candidate will thrive in a high-volume, changing service environment and focus on first call resolution, empathy, and fact-based handling of inquiries.