Customer Service - Customer Service Specialist
Navy Mutual Aid Association
About this role
Navy Mutual is seeking a Customer Service Specialist to deliver professional and empathetic support to members regarding life insurance policies. The role involves handling inquiries across various channels, using multiple systems, and providing education on military benefits and products.
Skills
About Navy Mutual Aid Association
navymutual.orgNavy Mutual is a member-owned, not-for-profit life insurance association serving U.S. servicemembers, veterans, retirees, and their families—with particular roots in the sea services. It offers affordable term and whole life insurance plus annuities and retirement-income products tailored to military pay and career patterns. The organization emphasizes member-focused service, underwriting and benefits designed for deployment/combat-zone realities, and online tools to help members choose coverage. As a mutual association, its structure prioritizes member value and long-term financial support.
About Navy Mutual Aid Association
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Navy Mutual Aid Association.
Salary
$40k – $50k
per year