Customer Service - English

Philip Morris International(1 year ago)

Kağıthane, TurkeyOnsiteFull TimeJunior$43,069 - $58,550 (estimated)Customer Service

About this role

The Advisor I, Customer Service role handles inbound/outbound and web-based customer interactions to provide support and resolve routine issues related to client products and services. The position operates within defined procedures and under close supervision, focusing on meeting contractual KPIs and maintaining accurate records. It is an entry-level, full-time role based at a physical site.

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Required Skills

Customer Service
PC Knowledge
Communication
Empathy
Multi-Tasking
Detail Orientation
Call Tracking
Problem Solving
Sales
Shift Flexibility

Qualifications

High School Diploma
Two Years College Education

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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