Inbound Contacts Representative
Humana(21 days ago)
About this role
An Inbound Contacts Representative 1 handles incoming telephone, digital, and written inquiries for Humana, representing the company to TRICARE beneficiaries and providers. The role performs basic administrative and customer support tasks, records interactions, escalates unresolved issues, and works under established policies and close supervision in a remote work‑from‑home setting.
Required Skills
- Customer Service
- Call Handling
- Benefits Knowledge
- Problem Solving
- Microsoft Office
- Multi-Tasking
- Technical Troubleshooting
- HIPAA Compliance
Qualifications
- U.S. Citizenship
- Government Security Clearance (NBIS)
- Associate's Degree
- Bachelor's Degree
About Humana
humana.comExplore Medicare plans and health insurance coverage to fit your lifestyle. Turning 65 or recently qualified? Sign up for Medicare coverage! Start with healthy, start with Humana.
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