Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi Vantara Corporation(2 months ago)
About this role
The GCC Professional – Field Dispatch (Customer Service) at Hitachi Vantara is a multilingual, customer-facing role based in Lisbon supporting global customers and partners. The role is focused on maintaining high-quality technical support and operational efficiency in line with established processes and standards. It requires shift availability (including night rotations) and contributes to customer satisfaction and business outcomes through effective coordination with internal and external stakeholders.
Required Skills
- Technical Support
- Call Handling
- Case Management
- Parts Ordering
- License Generation
- Escalation Handling
- HRO Monitoring
- Salesforce
- Diagnostics
- Multilingual
+5 more
Qualifications
- Degree Level
About Hitachi Vantara Corporation
hitachivantara.comHitachi Vantara is the digital infrastructure and data operations arm of Hitachi that helps enterprises turn data into outcomes through storage, hybrid cloud, analytics, IoT/edge and data-management solutions. It delivers enterprise storage and converged infrastructure, software (including the Lumada platform), and professional and managed services to support digital transformation and integrate IT with operational technology. The company emphasizes sustainable, energy‑efficient "green IT" solutions and serves large organizations across industries with global deployment, consulting, and support.
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