Customer Service Manager - Midnights
Capital on Tap(11 days ago)
About this role
The Night Shift Operations Manager at Capital on Tap will lead and represent evening/night customer support across UK and US markets, reporting to the Head of Customer Services. The role focuses on maintaining first-line support quality during off-peak hours and aligning nocturnal operations with wider business objectives. This is a remote role for UK-based candidates.
Required Skills
- Night Shift
- Team Leadership
- Performance Management
- Process Optimisation
- Escalation Management
- Coaching
- Stakeholder Communication
- Data Analysis
- Customer Experience
- SOP Implementation
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
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