Complaints Officer
Capital on Tap(4 days ago)
About this role
Capital on Tap is a fintech that provides business credit cards and spend-management tools to small businesses. This role sits in the Complaints team based in Cardiff and supports the company’s mission to improve customer experience for its business customers. The position operates within a regulated financial services environment and contributes to maintaining high service standards.
Required Skills
- Complaint Handling
- Customer Service
- Written Communication
- Verbal Communication
- Regulatory Compliance
- FCA Knowledge
- Case Management
- Attention To Detail
- Stakeholder Collaboration
- Time Management
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.