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Customer Service Manager at Fora Financial - ApplyBlast

Customer Service Manager

Fora Financial

3 months ago

3.3 on Glassdoor

New York City, New York, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Service Manager will lead and coach a team of representatives while actively handling customer inquiries across tickets, calls, and chats. The role focuses on monitoring key performance metrics, improving processes, and reporting results to senior leadership, with additional responsibilities for back‑office banking operations and cross‑department collaboration.

Responsibilities

Lead and coach customer service team while handling tickets
Monitor and improve key performance metrics such as CSAT and NPS
Manage back-office ACH banking operations and reporting

Skills

Qualifications

Bachelor's degree in Business Administration, Communications, or related fieldSix Sigma certificationITIL certification

About Fora Financial

forafinancial.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2008

View Profile

Fora Financial is a U.S.-based provider of small business financing that offers fast business loans and funding solutions. Customers complete an easy online application and work with a Capital Specialist to receive an approval decision in as little as four hours and a lump-sum payout within 24 hours of accepting an offer. Headquartered in New York, Fora serves small businesses across the U.S., focusing on speedy, flexible funding to support cash flow and growth.