Teladoc Health, Inc.
The Customer Service Manager leads a non-technical support team, overseeing performance, coaching, and operational responsibilities to ensure high-quality service delivery. This role involves managing shift coverage, handling complex escalations, and driving process improvements through data analysis and cross-functional collaboration. The position requires strong leadership skills to develop team members and maintain adherence to service level agreements.
Teladoc Health is a leading virtual care and telehealth company that provides 24/7 access to doctors, mental health support, and specialty care for individuals and organizations. The company offers solutions for chronic condition management, primary care, and employee health benefits, serving health plans, employers, and hospitals and health systems. Teladoc Health connects patients and care providers across medical care, mental health, and condition management through its purpose-built technology platform.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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