Customer Service - MGR
OCBC Bank(29 days ago)
About this role
A Customer Service Officer at OCBC serves as the first point of contact for customers, helping them navigate banking products and services while building trust and loyalty. The role supports the bank’s transformation into a future-ready organisation by delivering timely, empathetic service and identifying opportunities for customer growth. It emphasizes customer-centricity and contributing to long-term relationships with individuals and businesses.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Product Knowledge
- Upselling
- Cross Selling
- Stakeholder Collaboration
- Complaint Resolution
- Multitasking
- Empathy
Qualifications
- Degree or Diploma
About OCBC Bank
ocbc.comDiscover a world of financial services with OCBC, the best trusted and established Singapore bank. Explore our range of banking solutions today.
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