Customer Care Specialist
Cable One, Inc.(20 days ago)
About this role
A Customer Care and Sales Advisor I at Sparklight serves as the supportive voice for customers, representing the Cable One brand and reinforcing customer relationships. The role focuses on building trust through empathetic communication and helping customers navigate billing, service, and product decisions. It is an in-office position oriented toward retention and growth within the company.
Required Skills
- Retention Sales
- Customer Care
- Inbound Calls
- Ticketing Systems
- Active Listening
- Empathy
- Billing Support
- Scheduling
- Upselling
- Order Entry
+2 more
Qualifications
- High School Diploma or GED
About Cable One, Inc.
cableone.bizCable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.
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