Customer Experience Advisor

A Customer Experience Advisor at Petstock (Ballarat) delivers empathetic, member-focused support across the Petstock group and Caribu equine brand, contributing to positive customer interactions and brand loyalty. The role sits within a values-driven organisation focused on pets, people and community impact and offers access to wellbeing benefits and community initiatives. The position supports the company’s customer-first mission while working closely with stores, online teams and service partners.