Customer Experience Advisor
Petstock(1 month ago)
Ballarat, Victoria, AustraliaOnsiteFull TimeMedior$49,621 - $67,416 (estimated)Customer Service
Apply NowAbout this role
A Customer Experience Advisor at Petstock (Ballarat) delivers empathetic, member-focused support across the Petstock group and Caribu equine brand, contributing to positive customer interactions and brand loyalty. The role sits within a values-driven organisation focused on pets, people and community impact and offers access to wellbeing benefits and community initiatives. The position supports the company’s customer-first mission while working closely with stores, online teams and service partners.
Required Skills
- Phone Support
- Live Chat
- Complaint Resolution
- Customer Service
- Loyalty Management
- NPS Management
- Sales Support
- Order Support
- Feedback Collection
- Empathy