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© All Rights Reserved. ApplyBlast.com
BasiGo
BasiGo is seeking a Customer Service Operations Manager to lead the Customer Service team and the Command and Control Centre for its electric bus fleet. The role involves establishing operational visibility, managing real-time incident responses, and serving as the primary communication hub between private operators and internal teams. Responsibilities include driving team performance, ensuring data integrity across operational platforms, and escalating customer issues to meet service level agreements.
BasiGo is an early-stage e‑mobility startup focused on electrifying public transportation by offering matatu owners a cost‑effective electric alternative to diesel buses. The company aims to lower operating costs and emissions for informal transit operators by deploying electric vehicles and the commercial models and services needed to make electrification viable. BasiGo targets the public-transport sector to improve affordability, sustainability, and air quality in urban mobility.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for BasiGo.
59% above the average for this role