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© All Rights Reserved. ApplyBlast.com
DrFirst Inc.
This role owns the customer-facing AI bot, ensuring its stability, performance, and quality assurance for a healthcare audience. The position requires hands-on Zendesk technical proficiency to manage platform configurations, routing rules, and Help Center content that fuels AI surfaces. It involves diagnosing agent-facing AI suggestion issues, authoring accurate content using AI writing tools, and tracking performance metrics to drive continuous improvement.
Headquarters
Rockville, Maryland, United States
Company Size
201-500 employees
Founded
2000
DrFirst is a healthcare IT company that builds software to streamline clinical workflows, improve medication management, and support secure care coordination. Its product suite includes e-prescribing and electronic prior authorization, secure clinician and patient messaging, telehealth tools, and interoperability services that integrate with EHRs and pharmacy systems. DrFirst targets hospitals, health systems, and ambulatory practices to reduce prescribing errors, speed communication, and simplify administrative tasks. The company emphasizes regulatory compliance, secure data exchange, and technology-driven improvements to patient safety and operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for DrFirst Inc..
19% below the average for this role