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Customer Service Representative (ABQ) at Leidos - ApplyBlast

Customer Service Representative (ABQ)

Leidos

3 months ago

3.9 on Glassdoor

Albuquerque, NM

Onsite

Full Time

Junior

0 applicants

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About this role

Leidos seeks a full-time Customer Service Representative to support the US Department of Housing and Urban Development (HUD) at its FHA Resource Center in Albuquerque, NM. The role involves assisting renters, homebuyers, and homeowners with housing requests while delivering excellent customer service in a high-volume call center environment. Candidates will navigate multiple computer systems to provide information on HUD rental assistance and FHA mortgage programs.

Responsibilities

Answer customer calls and emails regarding housing programs
Document communications within internal databases
Navigate multiple computer systems to verify eligibility
Deliver excellent service in a high-volume environment
Handle customer complaints with professionalism

Skills

Qualifications

High School diploma or GED2 years contact center experiencePublic Trust Security clearance eligibility

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.