Customer Service Representative (French-speaking) - Cash App Services
Philip Morris International(4 months ago)
About this role
A Customer Service Representative (French-speaking) at Concentrix provides on-site support for Cash App Services in Lisbon, assisting users with account setup, identity verification, and app-related issues. The role handles customer inquiries across phone, email, chat, and social media while following client guidelines and contributing to service improvements. The position includes full paid training and career development opportunities with potential for internal promotion.
Required Skills
- Phone Support
- Email Support
- Chat Support
- Social Media
- Troubleshooting
- Account Setup
- Identity Verification
- Escalation
- Empathy
- French
+3 more
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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