Customer Service Representative Manager

ZURU(22 days ago)

Warsaw, Poland, PolandOnsiteFull TimeManager$85,180 - $114,358 (estimated)Customer Service

About this role

ZURU is seeking a Customer Service Representative (CSR) Manager in Warsaw, Poland to lead the customer service function and ensure exceptional customer experiences across the European market. The role focuses on building a high-performing team, strengthening cross-department partnerships, and elevating service delivery as the company continues rapid global growth.

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Required Skills

Customer Service
Team Leadership
Account Management
Order Fulfillment
Supply Chain
3PL Coordination
Escalation Management
Issue Resolution
Billing
Invoice Accuracy

+21 more

Qualifications

Bachelor’s Degree

About ZURU

zuru.com

ZURU is a global consumer-products and technology group on a mission to "reimagine tomorrow," organized into three core divisions: ZURU Toys, ZURU Edge, and ZURU Tech. The company designs, engineers and brings innovative toy brands and consumer goods to market rapidly, combining product design with manufacturing and global distribution capabilities. ZURU Tech focuses on proprietary engineering, automation and digital innovation, while ZURU Edge handles commercial operations, supply chain and scaling. Together they emphasize fast iteration, tech-enabled manufacturing and disruptive product development at scale.