Customer Service Representative (m/f/d) - based in Warsaw

Penumbra(1 month ago)

Warsaw, PolandOnsiteFull TimeMedior$65,934 - $89,572 (estimated)Customer Service

About this role

This role manages end-to-end customer service activities for the French market, overseeing the full order lifecycle and serving as the primary point of contact for French customers. The position involves coordinating with internal teams, monitoring orders and KPIs, and ensuring timely and accurate execution in line with company policies. It is based in Warsaw within a leading MedTech company focused on innovative treatments for serious medical conditions. The role also contributes to continuous improvement and team effectiveness within the customer service function.

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Required Skills

Customer Service
Order Management
Order To Cash
Logistics Flows
SAP ERP
ERP Systems
Issue Resolution
KPI Monitoring
Continuous Improvement
Onboarding Support

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About Penumbra

penumbrainc.com

Penumbra, Inc. is a global healthcare company focused on innovating novel technologies to help as many people as possible. It develops and advances medical technologies and solutions aimed at improving patient outcomes by translating clinical needs into practical products. The company emphasizes ongoing R&D, clinician partnerships, and global reach to bring scalable, clinically meaningful innovations to market.