Customer Service Representative (Remote CST)
Clinical Careers Page(1 month ago)
About this role
A Customer Service Representative at CVS Health supports members, employers, providers, and other customers by assisting with benefits and claims, educating on available resources, and improving overall healthcare experiences. The role focuses on building trust and satisfaction through empathetic, respectful interactions and accurate documentation.
Required Skills
- Customer Service
- Empathy
- Communication
- Problem Solving
- Documentation
- Microsoft Office
- Claims Support
- Multi-Tasking
- Phone Support
- Time Management
Qualifications
- High School Diploma
- GED
About Clinical Careers Page
cvshealth.comCVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.
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