Customer Service Representative
Follett Software, LLC(26 days ago)
About this role
The Customer Service Representative on the Customer Success team enters and manages customer orders and provides ongoing post-sale support for Follett Software clients. The role handles inquiries related to order processing, warranties, and billing while maintaining productive long-term customer relationships. This fully remote position collaborates with internal teams to ensure a high-quality customer experience and accurate documentation.
Required Skills
- Order Entry
- Customer Support
- Data Entry
- Troubleshooting
- Time Management
- Project Management
- Communication
- Collaboration
- Documentation
- CRM
+6 more
Qualifications
- High School Diploma or Equivalent
About Follett Software, LLC
follett.comFollett is an education-focused company that provides books, digital content, technology, and services to K–12 schools and higher education institutions. It operates campus bookstores and e-commerce platforms, supplies course materials and library resources, and offers library and learning management solutions (including inventory, discovery, and analytics tools) to help educators and administrators run programs more efficiently. Follett’s products span physical and digital formats and are designed to support student learning, streamline operations, and improve access to educational content.
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