Customer Service Representative

IronMountain Solutions(11 days ago)

RemoteFull TimeJunior$46,138 - $62,429 (estimated)Customer Service

About this role

Iron Mountain Solutions is looking for a highly organized Customer Service Representative to support high-volume call center operations, primarily supporting international stakeholders and academic institutions. The role emphasizes proactive problem-solving, effective communication, and the ability to handle sensitive information in a secure environment, with a focus on process improvement and customer support.

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Required Skills

Customer Service
CRM
Microsoft Office
Telephony Systems
Data Entry
Communication
Problem Solving
Research
Multitasking
Security Clearance

Qualifications

High School Diploma
3+ years Call Center or Help Desk experience
U.S. Public Trust Clearance

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.

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