Customer Support Specialist

Eyebot

3 months ago

Boston, MA

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Specialist at Eyebot serves as the first point of contact for customers, retail partners, and kiosk users, managing support inquiries primarily via email and phone. Responsibilities include providing troubleshooting assistance for kiosk and account issues, logging support tickets in Zendesk, and escalating complex problems to relevant teams. The role requires 3-5 years of customer service experience, preferably in healthcare, and emphasizes strong communication, organizational skills, and a proactive problem-solving approach.

Skills

About Eyebot

www.eyebot.co

Eyebot is a pioneering technology company that specializes in vision care solutions, offering 90-second vision tests and eyeglasses prescriptions with a user-friendly interface. Their mission is to make eye care accessible and convenient for everyone, leveraging automated, self-serve kiosks that can integrate seamlessly into retail environments. Eyebot's innovative approach helps reduce traditional barriers to vision testing, allowing customers to receive actionable results quickly, thus enhancing engagement and increasing optical sales conversions. By bridging the gap between demand for vision care and professional availability, Eyebot aims to revolutionize the eye care industry.