Customer Experience Agent - Houston

Ramp(1 month ago)

Houston, TXOnsiteFull TimeJunior$48,000 - $70,000Customer Experience

About this role

A Customer Experience Agent at Ramp in Houston is responsible for serving as the primary support contact for customers, addressing inquiries and resolving issues primarily via live chat. This role demands strong product knowledge, problem-solving skills, and the ability to adapt quickly in a fast-paced, high-volume environment while collaborating across teams to ensure escalations are addressed. The position requires meeting key performance standards and contributing to team knowledge to enhance customer support processes.

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Required Skills

Customer Support
Problem Solving
Product Knowledge
Communication Skills
Analytical Skills
Empathy
Adaptability
Ownership
Ticket Management
Performance Metrics

+5 more

About Ramp

ramp.com

Ramp is a spend management platform designed to simplify financial operations for businesses. It integrates corporate cards, travel, expense management, and accounts payable into a single solution to automate and enhance efficiency. Organizations leverage Ramp's tools to streamline financial workflows, optimize spending, and improve expense visibility, helping to control costs effectively. Additionally, Ramp aims to provide users with comprehensive insights and analytics for better financial decision-making.