Customer Service Representative
NOVOS FiBER
About this role
A Customer Service Coordinator at a fiber broadband start-up in Dallas plays a vital role across various areas of the customer lifecycle, focusing on delivering excellent service, resolving issues, and contributing to a positive team environment. The role emphasizes ownership, communication, and continuous improvement to enhance customer experience and teamwork.
Skills
About NOVOS FiBER
novosfiber.comIndustry
Technology
Novos Fiber is a fiber‑optic internet provider that delivers ultra‑fast, low‑latency broadband to homes and businesses with an emphasis on reliable connections for streaming, gaming, and remote work. The company promotes simple, transparent pricing, easy online sign‑up/address search and straightforward installation backed by customer support. Branded around the tagline "Connecting You To What Matters, Faster," Novos focuses on expanding coverage and delivering a premium, streaming‑friendly internet experience.
Recent company news
PR NewswireNOVOS FiBER and PRIME FiBER double-down in Arizona with $130M+ fiber internet investment
Apr 3, 2025
West Valley ViewNOVOS FiBER expands into Phoenix
Apr 11, 2025
Broadband CommunitiesCEO of NOVOS FiBER discusses ISP’s Phoenix-area expansion
Apr 14, 2025
The Business JournalsPrime Fiber begins expansion of high-speed network in Phoenix metro
Jul 23, 2025
TelecompetitorNOVOS FiBER and PRIME FiBER Investing $130M in Phoenix
Apr 11, 2025
About NOVOS FiBER
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for NOVOS FiBER.
Salary
$40k – $55k
per year
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