Customer Service Representative
Contractor In Charge
About this role
This role requires an organized and professional Customer Service Representative to handle customer inquiries, provide support, and assist the field team for a company that specializes in bookkeeping and financial services for home service trades. The position offers flexible work hours and growth opportunities.
Skills
Qualifications
About Contractor In Charge
contractorincharge.comContractor In Charge (CIC) is a Tampa-based operations partner for home-service companies (HVAC, plumbing, electrical and other trades) that combines human call centers with AI lead management and back-office support. CIC offers 24/7 inbound answering, booking and dispatch, CRM/FSM integrations (OnePath), bookkeeping, and advisory services to help contractors capture more leads, schedule reliably, and improve profitability. Their trained CSRs, industry-standard scripts, and real-time quality coaching drive higher booking rates while custom call flows preserve each client’s pricing rules and brand voice. Slogan: "Consider It Covered."
About Contractor In Charge
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$34k
per year