Customer Service Representative
Contractor In Charge
About this role
A Customer Service Representative role focused on providing excellent client support for a company serving small business owners in the home service trades. The role involves handling customer inquiries, providing guidance on services, and supporting the field team, with a focus on accuracy, professionalism, and communication.
Skills
Qualifications
About Contractor In Charge
contractorincharge.comContractor In Charge (CIC) is a Tampa-based operations partner for home-service companies (HVAC, plumbing, electrical and other trades) that combines human call centers with AI lead management and back-office support. CIC offers 24/7 inbound answering, booking and dispatch, CRM/FSM integrations (OnePath), bookkeeping, and advisory services to help contractors capture more leads, schedule reliably, and improve profitability. Their trained CSRs, industry-standard scripts, and real-time quality coaching drive higher booking rates while custom call flows preserve each client’s pricing rules and brand voice. Slogan: "Consider It Covered."
About Contractor In Charge
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Contractor In Charge.
Salary
$34k – $35k
per year
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