Customer Service Representative

Docmagic

10 months ago

Torrance, CA

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Representative II role at DocMagic involves providing effective service to internal and external customers with in-depth knowledge of the company's products and services. The position emphasizes maintaining quality service, effective communication, and ownership of responsibilities in a team-oriented environment.

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About Docmagic

docmagic.com

DocMagic is a fintech company that provides end-to-end digital mortgage solutions for lenders, brokers, and settlement providers. Its platform includes automated document generation, compliance review and delivery, eSign and eClose capabilities, and electronic note (eNote) processing to streamline origination and closing workflows. DocMagic offers SaaS products, APIs, integrations with loan origination systems and third‑party partners, plus fulfillment services to help speed closings and ensure regulatory compliance. The company is focused on helping mortgage organizations digitize processes, reduce errors, and improve borrower experience.