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Customer Service Representative at Hewlett Packard Enterprise - ApplyBlast

Customer Service Representative

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative role at Hewlett Packard Enterprise provides professional solutions to end‑users, dealers, and service providers by handling escalated case issues via phone and written correspondence. The position acts as an escalation link for field employees, executives, and channel partners, addressing customer satisfaction concerns such as availability, pricing, product safety, and complaints. It is a remote/teleworker position based in Mexico City, offering health, wellbeing, and professional development benefits.

Responsibilities

Provide professional solutions to end‑users and dealers
Handle escalated case issues via phone and written correspondence
Act as escalation link for field employees and executives
Analyze customer satisfaction issues and recommend resolutions
Exercise independent judgment within defined parameters

Skills

Qualifications

Bachelor's degreeMaster's degree

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.