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Customer Service Representative at Novos Fiber - ApplyBlast

Customer Service Representative

Novos Fiber

1 month ago

3.5 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The role provides professional, responsive support to customers via phone, email, tickets, and other channels, handling billing inquiries, account changes, and troubleshooting internet connectivity and Wi‑Fi issues. It involves using company systems to diagnose problems, performing remote equipment resets, documenting tickets, and escalating when necessary while maintaining a courteous, customer‑focused approach.

Responsibilities

Provide responsive multi‑channel customer support
Troubleshoot internet connectivity and Wi‑Fi issues using network‑management tools
Escalate complex issues to Tier 2 or field support with detailed documentation

Skills

About Novos Fiber

novosfiber.com

Headquarters

Dallas, Texas, United States

Company Size

1-10 employees

Founded

2022

View Profile

Novos Fiber is a fiber‑optic internet provider that delivers ultra‑fast, low‑latency broadband to homes and businesses with an emphasis on reliable connections for streaming, gaming, and remote work. The company promotes simple, transparent pricing, easy online sign‑up/address search and straightforward installation backed by customer support. Branded around the tagline "Connecting You To What Matters, Faster," Novos focuses on expanding coverage and delivering a premium, streaming‑friendly internet experience.