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Customer Service Representative at WorldStrides - ApplyBlast

Customer Service Representative

WorldStrides

1 month ago

3.5 on Glassdoor

Merida, Yucatan, Mexico

Onsite

Full Time

Junior

1 applicant

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About this role

The Customer Service Representative serves as the primary point of contact for customers, resolving inquiries and issues via phone, email, and chat while maintaining a positive brand image. This role focuses on delivering a low-effort customer experience and proactively preventing trip cancellations to increase revenue. The position requires managing billing, trip information, and policy questions in a fast-paced environment.

Responsibilities

Resolve customer inquiries and issues via phone, email, and chat
Prevent trip cancellations and increase revenue through proactive support
Document customer interactions and route information to relevant teams

Skills

About WorldStrides

worldstrides.com

Headquarters

Charlottesville, Virginia, United States

Company Size

1001-5000 employees

Founded

1967

View Profile

WorldStrides is the nation’s largest educational travel company, organizing curriculum-connected domestic and international tours for K–12 and college students and educators and serving over 400,000 students a year. It creates immersive, academically aligned programs — from cultural and language immersion to performing arts, STEM, and service‑learning trips — and handles travel logistics, lodging, and on‑the‑ground programming. The company emphasizes safety, risk management, and teacher support, and provides planning resources, scholarships, and tools to help schools integrate travel into learning objectives. Schools, districts, and families rely on WorldStrides for turnkey program management and large‑scale experience.