Customer Service Shift Lead- Night-Shift
Videoslots
About this role
The Shift Lead at Immense Group oversees the overnight customer service team, managing operations, handling escalations, and ensuring high standards of customer support during night shifts. They provide leadership, coaching, and quality assurance to maintain efficient and professional service. The role involves collaboration across departments to resolve issues and maintain customer satisfaction in an iGaming environment.
Skills
About Videoslots
immensegroup.comImmense is a digital product and experience agency that partners with organizations to design, build, and scale customer-facing products and platforms. They blend strategy, UX/UI design, engineering, and data to deliver end-to-end solutions from concept through launch and ongoing optimization. Working with startups and enterprises across industries, Immense focuses on accelerating digital transformation, shortening time-to-market, and driving measurable business outcomes through agile, user-centered teams.
About Videoslots
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Videoslots.
Salary
$48k – $60k
per year